Last Updated: June 2026

At Okaora, we're committed to delivering your order as efficiently and transparently as possible. Please review our shipping practices, timelines, and terms below.

Shipping Destination

We currently ship exclusively within the United States.

Order Processing & Delivery Timelines

To estimate when your order will arrive, please consider both processing and shipping times:

Order Processing: 1–3 business days (excluding weekends and holidays) after payment confirmation.

Shipping Time: Estimated 5–12 business days.

Total Estimated Delivery: Most orders arrive within 6–15 business days from the date of purchase.

Please note that delivery estimates are not guaranteed and may vary due to carrier performance, weather conditions, peak holiday seasons, or other factors beyond our control.

Shipping Rates

Free Standard Shipping
Available on all orders over $35.

Orders Under $35
Shipping costs will be calculated and displayed at checkout.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become active within the carrier's system.

If you have not received a shipping confirmation within 3 business days of placing your order, please contact us and we'll be happy to assist.

Shipping Information & Returned Packages

Customer Responsibility

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

Returned Packages

If a package is returned to us due to:

• An incorrect or incomplete shipping address

• Refusal of delivery

• Failure to collect the package from the carrier

Okaora is not responsible for any resulting delivery delays, additional shipping costs, or return shipping fees. We reserve the right to deduct applicable shipping and return shipping costs from any refund issued.

Shipping Delays Beyond Our Control

While we and our shipping partners work hard to ensure timely delivery, occasional delays may occur.

Okaora is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Severe weather conditions

• Natural disasters

• Carrier disruptions

• Labor strikes

• Peak-season shipping volumes

• Other unforeseen logistical events

We appreciate your patience and understanding should any unexpected delays occur.

Delivered but Missing Packages

Delivered Packages

Once a package is marked as Delivered by the shipping carrier to the address provided at checkout, responsibility transfers to the recipient.

Okaora cannot be held liable for packages that are lost or stolen after successful delivery.

If Your Package Is Missing

If tracking shows Delivered but you cannot locate your package, we recommend:

• Checking around your property

• Asking household members

• Checking with neighbors

• Contacting your local post office or carrier

If your package is still missing, please contact us at info@okaora.com. Our team will gladly assist you in investigating the issue with the carrier whenever possible.

Lost in Transit

If your package appears to be delayed, stuck in transit, or lost before reaching delivery status, please contact us immediately so we can open an inquiry with the carrier and help resolve the issue.

Contact Us

If you have any questions about your shipment or need assistance with an order, we're here to help.

Email: info@okaora.com

Response Time: We typically respond within 24–48 business hours.