Shipping Policy
Shipping Policy
Last updated: June 2026
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment confirmation.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
SHIPPING TIMES
We currently ship within the United States.
Estimated delivery time:
United States: 5–12 Business Days
Please note that delivery times are estimates and may vary depending on carrier performance, weather conditions, peak seasons, and other factors beyond our control.
TRACKING INFORMATION
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment's progress.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
FULFILLMENT NETWORK
Okaora is a Dubai-based company.
To provide efficient service and competitive pricing, orders may be fulfilled and shipped through our trusted fulfillment partners and warehouse network located in various regions around the world.
SHIPPING DELAYS
While we work hard to ensure timely delivery, occasional delays may occur due to:
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Carrier disruptions
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Severe weather conditions
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Customs inspections
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High shipping volumes
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Other circumstances beyond our reasonable control
We appreciate your patience and understanding should any unexpected delays occur.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
Okaora is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
LOST OR STOLEN PACKAGES
If tracking information shows that a package has been delivered to the address provided at checkout, Okaora is not responsible for lost or stolen packages after delivery.
If you believe your package has been lost during transit, please contact us and we will assist in investigating the issue with the shipping carrier.
CONTACT US
If you have any questions regarding your order or shipment, please contact us at: