Return and refund policy
Last updated: June 2026
At Okaora, we want you to feel completely confident when shopping with us. If a product doesn’t deliver on its promise, we’re here to make it right.
60-Day Performance Guarantee
We stand behind the real-world performance of our products.
If your product does not perform as described or deliver the intended benefits when used as directed, you're covered by our 60-Day Performance Guarantee.
How it works
• Contact us at info@okaora.com within 60 days of delivery.
• Tell us what issue you experienced and, if applicable, provide photos or additional information that helps us understand the problem.
• Once reviewed, we'll issue a full refund to your original payment method or provide a replacement, depending on the situation.
Our goal is simple: if a product doesn't perform as promised, we'll make it right.
Standard Returns (Change of Mind)
If you've changed your mind and would like to return an item:
Eligibility
• Contact us at info@okaora.com within 60 days of delivery.
• The item must be unused, unwashed, and in its original packaging.
Return Process
• Once your return request is approved, we'll provide detailed return instructions.
• Items returned without prior authorization may not be accepted.
Return Shipping Costs
• For change-of-mind returns, customers are responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect:
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Contact us at info@okaora.com within 7 days of delivery.
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Include clear photos of the item and its packaging.
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In some cases, we may request additional photos or information to verify the issue.
Our Resolution
For verified damaged, defective, or incorrect items, we will:
• Issue a full refund, or
• Send a replacement at no additional cost.
You will not be required to return the damaged item unless specifically requested by our team.
Order Cancellations
• Orders may be canceled free of charge before they have been processed or shipped.
• Once an order has entered the fulfillment or shipping process, it can no longer be canceled and must be handled through our return process after delivery.
Non-Returnable Items
The following items cannot be returned or refunded:
• Personalized or custom-made products
• Gift cards
• Products marked as Final Sale
Refund Processing Time
Once your refund has been approved:
• Refunds are issued to the original payment method used at checkout.
• Most refunds are processed within 10 business days.
• Banks and credit card providers may require additional time to post the refund to your account.
• If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at info@okaora.com.
Contact Us
If you have any questions about your order or this policy, we're here to help.
Email: info@okaora.com
Response Time: We typically respond within 24–48 business hours.